What is NEO Thinker?

NEO Thinker is a professional, internet-based Testing Platform, using which you can conduct tests for your aspirants (students or employees).

A hybrid testing algorithm complemented with optimum security offers a suitable environment for taking tests whenever and wherever you want to. Although it is an online assessment program, no additional software or plug-in is required for you (user) and for your users (students).

How to activate a Free Trial account?

You can activate a Free Trial account from NEO Thinker’s website.

Click on the Sign up option and enter few basic details for the creation of your account. Once created the account, input the required credentials and start the NEO Thinker Exam Platform.

How to choose the right subscription plan?

Choose your subscription for a particular plan in accordance to your requirements. Think exam offers      a trial, starter, standard, professional and business account categories to its users. However, the user can log on to our website or can get in touch with our sales representative to have detailed information about any of the account types.

What are the steps involved in changing the user account password?

The user account password will be changed by following the below mentioned steps;

Go to Settings >> Click on Edit >> Edit User >> Change the password >> Save

How NEO Thinker will ensures cheat protection?

NEO Thinker constitutes of special Anti-Cheat features that can be used to avoid cheating in the test paper, for eg:

  1. Grouping
    • a. Shuffle Questions within Subject
  2. Shuffling
    • a. Option wise Shuffling Test Options
    • b. Mandatory to attempt all the questions
    • c. Allow user to move back and forward
  3. Time Settings
    • a. Section wise time
    • b. Automize time for all questions in a test

Will my data on NEO Thinker kept private?

Yes, the uploaded data on NEO Thinker will be secured. The data stored in terms of credentials, tests, products, etc. will be restricted and secured to any external threat. All the data is stored in Encrypted form.

What are the payment options?

Online Payments are completed using a highly controlled and secured platform. The featured list of pre-integrated payment options are PayPal, PayU money, CCavenue and Paytm.

Further the required payment can be processed using a credit card, debit card, net banking along with a coupon or promo code.

You can  simply initiate the payment gateway by adding your credentials in it.

Can I upgrade from Trial to a paid edition?

You can easily upgrade from a Free Trial account to a paid account (starter, standard and professional). For upgrading your account, you can follow the below mentioned steps;


Option : Dashboard >> Subscription >> Upgrade >> Select the account >> Make Payment

How can I download invoice against the purchase or upgrade of an account?

You can download PDF and export to mail a copy of the purchased order. You can follow the below mentioned steps to download a copy of the generated invoice against your payment;

Go to settings >> Payments >> Action >> Download PDF

What is NEO Thinker’s refund policy?

No, we do not offer any refund.

Once you made a payment against a subscribed package (with or without top ups) and later because of any reason you want to discontinue the offered services, NEO Thinker will not be able to refund your amount as per our updated payment policy.

Does NEO Thinker stores my card details (credit or debit)?

NEO Thinker does not store or process any credit card information. All transactions are processed through highly secured payment gateway vendors. You can select a pre-integrated payment gateway from PayPal, PayU, CC Avenue and Paytm.

Explain the different status possible in an online transaction?

The aspirant can counter vivid statuses as discussed below;

  1. Initialize
    • a. Not Started: The transaction has not been started yet.
    • b. Initiated/Initial: The transaction has been started but not completed.
  2. Refund Status
    • a. Partially Refunded: A part of paid amount of the transaction has been refunded.
    • b. Refunded: Entire amount of the transaction has been refunded.
  3. Failed
    • a. Bounced:  Incomplete or no details provided on the payment page.
    • b. Failed: The transaction was not completed due to a failure.
    • c. Under Dispute: A dispute for the transaction has been raised.
  4. Successful
    • a. Money with the Wallet: The transaction was successful and the transaction amount is with the wallet money (for eg- PayUMoney)
    • b. Settlement Process: Settlement of the transaction in process.
    • c. Completed: The transaction is settled and completed.

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